Learning Outcomes

Introduction, Job Role and Responsibilities

How to Manage Appointment Scheduling

Filing Systems in Medical Offices

Patient Confidentiality in the Healthcare Industry

Lesson Summary

In this module, you will be introduced to the roles and responsibilities of a medical secretary in a medical office as well as the establishments you can work in as a medical secretary. Thereafter, you will learn about filling systems, their importance and the important strategies you can use to schedule appointments effectively.

Definition, Purpose and Benefits of Medical Records

Understanding Medical Terminology and Jargon

IT and Computer Usage in Healthcare Administration

Information Technology and Computers

Medical Records Management

In this module, you will be introduced to the definition, purpose, benefits and history of medical records and how to manage medical records. This module discusses medical terminologies and jargon, how to identify medical terminologies and understand their meaning as well as the suffixes and prefixes attached to their root words.

Health and Safety in a Healthcare Setting

Supplies and Inventory Management and Administration

Communication Skills in a Medical Office

Professional Conduct in Medical Office

In this module, you will learn about medical safety etiquettes for a safe working environment and how to provide quality service to patients. You will be shown some potential risks and hazards to health and safety. You will also learn how to manage medical supplies and inventories, as well as how to communicate effectively in a medical office.

Law, Medical Services and Ethics

Clinical Coding, Billing in Medical Administration

Career Information and Prospects

In this module, you will be introduced to the brief history of medical ethics and the Hippocratic oath as well as the importance of medical ethics and code of conduct. Thereafter, you will learn about medical coding and billing process as well as the career information and prospects of a medical secretary.

Diploma in Medical Secretary - Assessment

Master the administrative skills you need to work as a medical secretary in this free online healthcare support course.

Diploma in Medical Secretary

Are you curious about the requirements for becoming a medical secretary? This course introduces you to the profession’s job profile, qualities required and responsibilities. We explore the filing systems used in medical offices and establish the importance of medical record-keeping. We explain the jargon and terminology used in medicine before outlining the role of information technology in protecting patients’ confidentiality.

Introduction

Medical Records Keeping

Workplace Maintenance

In this module, you will learn about the roles and duties of a medical secretary and how to organize schedules. You will also explore the most effective filing systems you can use to store medical records. Then, we will explain common jargon and terminologies used in medical offices, as well as the role technology plays in the healthcare industry.

Medical Secretary Training - Course Assessment

This free online administration course provides the skills and techniques required to succeed as a medical secretary.

Medical Secretary Training

Medical secretaries play a crucial role in the healthcare system as they often have to support doctors. This administration training course provides you with the skills and knowledge required to pursue a career as a medical secretary. We teach you how to schedule and keep track of appointments, handle patient records and interact with the public correctly. We also examine new office technology and explain common jargon terms used in this field.

Overview of Healthcare Systems

Healthcare Policies and Regulations

Organisational Structure in Healthcare

This module introduces you to the different types of healthcare systems, their components, and the current trends that are reshaping the services rendered by these organisations. You'll learn about healthcare administrators' daily duties and responsibilities and the essential skills they must have to deliver healthcare services efficiently.

Human Resources Management

Operational Management

Patient Care and Experience

This module discusses human resource and operational management in a healthcare setting. You'll learn about the staffing process and the combined impact of facility, supply chain, and crisis management in providing satisfactory patient-centred care services. You'll explore practical strategies that enhance patient satisfaction and outcomes.

Health Information and Technology

Data Analytics and Decision-Making

Strategic Planning in Healthcare

In this module, you'll explore the emerging technologies used in healthcare administration. You'll learn about the functions and benefits of Electronic Health Records (EHR) and Health Information Exchange (HIE). You'll also learn how the health-related data helps in strategic and emergency planning, revenue and crisis management.

Leadership and Management

Quality Improvement and Patient Safety

Healthcare Marketing and Public Relations

This module apprises you of the various leadership styles applicable in healthcare, highlighting their unique characteristics and potential effects on healthcare organisations. You'll learn about the essential skills of a team leader to provide efficient organisational performance. You'll also explore the basics of healthcare marketing.

Healthcare Administration Excellence: Skills for Success - Course Assessment

Learn healthcare management skills for career growth and administration with this free online course.

Healthcare Administration Excellence: Skills for Success

Do you want to succeed in medical and healthcare management? This course will teach you about U.S. healthcare regulations, policies, operations, strategic leadership, and healthcare technology. Advance your career with professional advice and practical skills in a comprehensive program tailored to the U.S. healthcare system. This course was reviewed and approved by qualified subject matter expert Leni Agnes Siagian, a medical doctor. Enrol now!

Boost Your AI Confidence with Google’s Course

30+ Holiday Discounts & Online Learning Deals

8 Best Tailwind Courses for 2026: Build Beautiful, Responsive Websites

Unlock 800+ Free Certificates: Master Tech & Soft Skills with CodeSignal Learn

Harvard and MIT’s $800 Million Mistake: The Triple Failure of 2U, edX, and Axim Collaborative

10 Best Organic Chemistry Courses for 2025

6 Best Site Reliability Engineering Courses to Take in 2025

7 Best Low-Code/No-Code Development Courses for Beginners in 2025

[2025] 300+ Free Digital Marketing Certificates & Badges

7 Best Sketch Courses for 2025

8 Best Ecology Courses for 2025: How Species and Systems Interact

Udemy Earns More, Pays Instructors Less: Class Central Exclusive

Harvard Launches Two New Free Certificate Courses

Duolingo Acqui-hires Music Gaming Studio NextBeat for $34.5 Million

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

Learn Something New: 100 Most Popular Courses For December